puzzel sms for business

Deliver messages to virtually anywhere in the world

SMS is an effective way to communicate with your customers and employees. Puzzel SMS enables you to use SMS for both personal communication and mass communication, providing a positive user experience. We provide a robust service which our customers use to send and receive several hundred million messages every single year. We provide a simple and user-friendly service that enables you to communicate with your customers in a fast and effective way. We offer endless possibilities —from mass communication to personalised customer interactions and automated messaging via smart bots and rule-based solutions. Puzzel can deliver SMS to virtually anywhere in the world.

Top Features

Mass Distribution by SMS

Sending to large groups, such as your customer base or organisation, is easy via API or web tools.

Notifications and Reminders by SMS

SMS is the ideal channel for sending notifications and reminders, improving the chances of tax returns being checked and hair appointments being remembered.

Handle Customer Enquiries by SMS

Customer enquiries can be effectively handled by SMS using Puzzel’s contact centre solution. You have complete control and can ensure all SMS messages are responded to.

Puzzel SMS Gateway API

Puzzel enables you to add full SMS functionality to your business platforms. Send notifications, reminders or information at more competitive and volume-based prices.

An SMS Service Tailored to your Needs

Puzzel’s SMS services are delivered via Puzzel SMS Gateway. Puzzel SMS can also integrate with your internal systems, such as the Puzzel Contact Centre and Puzzel Ticketing. Puzzel SMS Gateway supports most known protocols for integration with in-house systems.

SMS Campaign: Used for mass distribution to imported recipient lists at a specified time.
SMS to Email: Incoming SMS to a specified code word is sent to an e-mail address.
SMS Messenger: For businesses that need to supply information via SMS to customers or employees.
SMS Inbox: Provides an overview and control of incoming SMS, with text, sender and time received.
SMS Log search: Search for end-user numbers within a specified time period and obtain an overview of all messages received and sent to various service modules.

Integrate SMS into your Contact Centre

Integrating SMS into your contact centre solution offers endless possibilities – from mass communication to personalised customer interactions and automated messaging via smart bots and rule-based solutions.

Send text messages to callers during calls, for example, with a URL.
SMS callers in a queue, enabling them to request a callback.
Respond to inbound SMSs in the same way as web chats, with seamless handovers to agents, using Puzzel Bot Gateway.
Measure customer satisfaction using SMS Survey.

SMS in Puzzel Ticketing

Puzzel Ticketing supports inbound SMS as a channel. This is especially useful for making sure sales leads generated by mass communications are manually followed up. Puzzel SMS has its own Ticket Rules Management system for rule-based and automatic processing of inbound SMS. Puzzel Ticketing also has a campaign module for mass SMS distribution.

Additional Information

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