SolarWinds® Dameware Remote Everywhere
by Fast, simple cloud-based remote support
Get clear visibility & fast technical problem-solving capabilities
$436.00/year
SolarWinds® Dameware Remote Everywhere provides a uniquely powerful remote support solution for IT professionals to access nearly any platform or device, enabling them to quickly resolve issues. It delivers clear visibility and communication capabilities for fast technical problem-solving, delighting end users. Packed with all the features found in premium, expensive solutions, DRE offers powerful tools, reporting, and session monitoring at an affordable price. Whether responding to a user support request or performing unattended maintenance, technicians can complete any remote support function with minimal clicks and time when using DRE.
Top Features
Fast issue resolution
When an end user has an issue, DRE helps you solve it fast. Avoid long connection or software response times.
Unattended support
Don’t bother an end user unnecessarily; resolve their issues from behind the scenes.
From anywhere to everywhere
Get quick remote access from Windows, Mac OS X, or Linux to any desktop or mobile device such as Android or iOS.
High-resolution support
Crystal-clear visibility in HD, scaled by the capability of your network.
Recommended products
Fast remote control
Establish active sessions in no time. Don’t waste time. SolarWinds® Dameware Remote Everywhere (DRE) typically connects to workstations in less than eight seconds to help you save time.
Safe remote support
Reach end users’ systems with safe remote support. DRE is designed to help keep user data safe via advanced encryption protocols and support for two-factor authentication, as well as multilevel permissions.
Remote access to sleeping and powered-off computers
Don’t let unresponsive machines keep you from resolving IT issues. Remotely connect to out-of-band computers with Wake-on-LAN support.
Thorough system information
Solve problems without disturbing the end user. Get almost all the information you need to resolve an issue at the beginning of a support session. DRE gives you system info, BIOS, and device details, in addition to Windows event logs and updates.
Session information details
Save details for each session to share important troubleshooting information with teammates. DRE allows you to take screenshots and record during the active session. Add notes to the end user’s request or to session details. You can also save recorded sessions in the cloud.
Reporting engine
Improve your help desk department’s performance with robust reporting. Gain greater insight into your help desk team’s performance. DRE gives you session details, technician performance information, and end users’ survey summaries.
Live chat and video conference calls
Communicate quickly and conveniently with users during sessions. Do you need to ask end users about their problems? Connect with them via pre-session or in-session chat, use VoIP, or make a video call without interrupting active sessions. All messages are automatically saved in session logs.
Lightweight ticketing system
Keep an eye on end-user requests without implementing a complex help desk system. End users can request help through the DRE agent. Once requested, add notes to a ticket and assign it as needed.
Multi-monitor support
Workstations with two or more monitors are standard these days. Gain visibility into workstations with multiple monitors. DRE allows you to switch between end users’ monitors with a single click.
Additional Information
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SolarWinds® Dameware Remote Everywhere - Overview
SolarWinds® DRE is a simple, easy-to-use, cloud-based remote-support solution developed to help IT professionals resolve issues quickly.
SolarWinds® Dameware Remote Everywhere - Six Reasons to Use DRE - One Sheet
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