Solve any IT issue, from anywhere, any time

$2,496.00/year

TeamViewer Support offers a seamless solution for connecting and assisting users from anywhere in the world. We empower IT professionals and support teams to troubleshoot issues, conduct maintenance, and provide real-time assistance without being physically present. Our platform ensures secure connections, allowing for efficient problem resolution across various devices. With features like unattended access and comprehensive asset management, we enhance productivity and minimize downtime, making remote support both effective and user-friendly.

Top Features

Remote device contro

Take charge. Become the primary user to quickly fix issues fast. Remotely control a computer, tablet, or smartphone from your own device.

Scripting (in and out of session)

Save time on repetitive tasks by setting up custom Batch, CMD, and PowerShell scripts. Execute them whenever needed and without having to establish a remote session first.

Device monitoring

Stay ahead of issues. Monitor critical aspects of your devices and receive alerts as soon as your attention is required.

Service desk

Automate inbound support requests, balance workloads, and instantly start remote support sessions for faster problem resolution.

Secure unattended access

No approval needed — with the right permissions, approved users can securely access unattended computers and Android devices like phones, POS devices, and displays.

Patch management

Keep your IT systems up-to-date and safe by automatically evaluating, testing, and applying OS and 3rd party application patches. Define patching policies to cater to the varying needs of your device groups.

Help and service desk

Your colleagues and partners rely on you for fast and effective IT support. With TeamViewer Remote you can support users immediately and fully remotely — even without the need for software installation.

  • Monitor your devices and get alerts when your attention is required.
  • Gather real-time device information including IP addresses, operating systems, and more.
  • Detect and patch vulnerabilities resulting from outdated 3rd party software and operating systems.

Support suite for IT service providers

Your customers expect expert support — fast. TeamViewer Remote gives you a central dashboard to monitor, manage, and access all your devices, systems, and services.

  • Add your custom branding to the TeamViewer Remote client.
  • Automate, distribute, and manage support tickets.
  • Get clear connection logs you can use for invoicing.

Additional Information

Resources

TeamViewer Support - With Assist AR via ID

Learn how to provide remote support with Assist AR via ID. Watch the video to know more.

TeamViewer Support - Create a Session and Provide Support

Watch the video to learn more.

TeamViewer Support - Internal Remote Support - Solution Brief

Professional Sevices Tier 1

$2496.00 Core/Year

Professional Sevices Tier 2

$4991.00 Core/Year

Professional Sevices Tier 3

$9982.00 Core/Year

Professional Sevices Tier 1

$2496.00 Core/Year

Professional Sevices Tier 2

$4991.00 Core/Year

Professional Sevices Tier 3

$9982.00 Core/Year

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