Zoom Phone
by Modern cloud business communications
Top Features
Global Phone Coverage
Zoom Phone was built for the cloud on a single communications network, designed with resiliency in mind.
Trusted Architecture
Zoom Phone aligns with major standards and certifications, regardless of whether you are calling, provisioning, or managing your environment.
Secure Communications
Zoom Phone enables secure voice calls across all supported devices. Whether you are using our desktop or mobile cloud phone software, have confidence with standards- based SIP over TLS 1.2 and Advanced Encryption Standard (AES) 256-bit GCM for calling.
On-premises BYOC
Want to keep your existing phone carrier for PSTN access to connect to Zoom Phone? Zoom Phone provides flexible options to keep your PSTN connectivity with your current provider. Cloud peering and premises peering offer options to tailor your enterprise cloud phone to your environment.
Provider Exchange Cloud BYOC (Bring Your Own Carrier)
Provider Exchange enabled through enhanced cloud peering provides discoverability and a simple self- service experience when selecting your preferred provider.
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Zoom Phone Calling Features
Zoom Phone calling features have been designed to give your users a flexible, mobile, and powerful cloud phone system.
- Call Blocking - End users can manage personal call blacks lists to automatically block unwanted calls.
- Call Delegation - Assign administrative assistants the privilege to make and receive calls on behalf of executives.
- Call Hold - Easily place and retrieve calls on-hold from Zoom apps and supported deskphones.
- Elevate to Meeting - Seamlessly elevate a phone call to a full feature Zoom Meeting without requiring participants to manually join.
- Barge - A supervisor who is monitoring can enter the call, and the 3 parties can continue the conversation.
- Call Park - Place a call in park and retrieve it from another Zoom Phone endpoint.
- Business Application Integration - Natively integrate a variety of business applications to enhance your employee and customer engagement experiences.
- Slack Integration - Make calls directly from the Slack user interface.
- Salesforce Integration - Native Salesforce.com integration improves productivity with click-to-dial, screen pops, and automated call activity logging.
- Shared Line - A delegate can place a call on hold for a manager to to visually recognize and retrieve.
- Call Transfer - Supervised and blind transfer capabilities ensure you can easily route calls to the right person anytime, anywhere.
- Call Recording - On-demand and full time recording, transcriptions and playback allows you to easily archive and retrieve phone conversations.
- Voicemail - Voicemail transcription and notification allows you to easily manage voice messages from any device.
- Call Forwarding - Manage personal call handling rules to redirect calls to internal users and external phone numbers.
Zoom Phone Administration
Provision, manage, and monitor your cloud phone system from anywhere through Zoom’s powerful administrator portal.
- Advanced Analytics - Monitoring dashboards and call detail reporting give administrators the power to proactively monitor and troubleshoot call quality issues.
- Single Sign-On - Use popular SSO solutions to provide secure, easy access to Zoom.
- Emergency Calling - Set enhanced emergency calling location addresses and define optional emergency call intercept and redirect rules.
- Call Logs - Track your inbound and outbound calls. View caller name, number, and call duration with timestamps.
- Music on Hold - Customize the listening experience for your callers patiently waiting on-hold.
- Call Queues - Powerful queuing capabilities with the ability to define automatic call distribution and queue overflow rules.
- Auto Attendants - Define unlimited multi-level auto attendants to efficiently route calls to queues, extensions, and voicemail.
- Contact Center Integration - Out-of-the-box integration to popular Contact Center as a Service solutions from Five9 and Twilio Flex.
- Global Call Routing - Setup and manage business hours, after hours, and follow-the-sun call routing.
- Device Management - Assign, provision, and manage standard deskphone devices from the Zoom Admin portal.
- Phone Number Porting - Procure new and/or migrate phone numbers from your existing service provider.
- Bring Your Own Carrier - Power the Zoom Phone cloud PBX service by redirecting existing voice circuits/trunks to the Zoom Phone cloud.
- Calling Plans - Mix and match unlimited and metered calling plans as needed.
- Zoom Phone Local Survivability - Business continuity even when your internet connectivity to the cloud is disrupted. Enable local survivability with essential calling capabilities with the Zoom Node appliance on-premises.
- Quality Dashboards - Monitor, troubleshoot, and diagnose Zoom Phone call quality and network issues.
Zoom Phone Power Pack
Zoom Phone is a cloud phone solution, natively built for the Zoom platform. It is modern, powerful, and global, offering rich unified communications (UC) functionality such as call routing, call queuing, voicemail, switch to video, and SMS.
Zoom Phone Power Pack is an add-on for Zoom Phone that offers three features:
- A desktop user experience that streamlines call handling with an expanded contacts window for users with a steady call volume.
- Team SMS functionality to enable auto receptionist and call queue phone numbers to be reached via SMS/MMS.
- Enhanced call queue (CQ) analytics for real-time and historical insights with wallboard support, and customizable KPI and report subscriptions for queue analytics and access reports.
Additional Information
Terms & Conditions
Terms of Service
https://explore.zoom.us/en/terms/Privacy Policy
https://explore.zoom.us/en/privacy/Resources
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