zendesk automated resolutions

Resolve customer support requests without live agents' inputs

$1.50_/Month

Zendesk Automated Resolutions is a successful resolution of a customer issue without the need for live-agent intervention, achieved either through a conversation bot or an autoreply. This new metric serves as the basis for calculating AI agent usage, allowing businesses to understand how effectively their AI tools are resolving customer inquiries. Automated resolution usage is calculated per conversation, not per end user. A single user visits over multiple channels, browsers, or devices will be considered separate interactions.

Top Features

Usage monitoring

Zendesk provides an Automated Resolutions Dashboard within the Admin Center, allowing users to track their usage and manage their automated resolution limits effectively.

Overage managementp

Users can choose to maintain functionality and incur overage charges if they exceed their automated resolution limit.

Monitoring your automated resolution usage

You can track your automated resolution usage, which can help you determine whether your plan-based automated resolution baseline meets your needs. When you are near your AR limit, you'll be alerted in Admin Center and your billing admin will be notified in email.

Viewing automated resolution usage in the dashboard

The Automated resolutions dashboard provides a look into how many automated resolutions you use. The dashboard can help you determine how well your AI agents deflect customer support requests and whether you should change your current configurations. This information can also help you forecast your future automated resolution needs.

Avoiding automated resolution overage

You can configure your account to avoid automated resolution overage by increasing the number of automated resolutions available or updating your automated resolution usage settings to pause all AI agent capabilities when your automated resolution limit is reached.

Additional Information

Terms & Conditions

https://www.zendesk.com/in/company/agreements-and-terms/terms-of-use/

https://www.zendesk.com/in/company/agreements-and-terms/privacy-notice/

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